Support

For help, email sup@agemoware.com with your device, app version and the steps that led to the problem. Avoid sending sensitive journal entries unless necessary.

Practical help

How do I correct an episode?

Open the entry from Today or the calendar. Adjust its time, intensity, triggers or note, or delete it from the entry screen.

How do I move my journal to another phone?

Use Backup and restore in the More tab to save a backup file, then restore that file in Menolyn on the new device. Keep it somewhere safe: it contains your journal. CSV export is useful for reading your history, but is not a restore backup.

How do I prepare for a doctor’s appointment?

Review your journal and export a CSV from More. With Plus, open Doctor report and create a PDF to save, print or share. The PDF report is currently in English. It is a summary of your entries, not a medical assessment.

How do I cancel or restore Plus?

Manage cancellation in Apple’s or Google Play’s subscription settings. Cancellation stops the next renewal; your journal remains available. If a purchase is missing, open the Plus screen and select Restore purchases. Refund requests go through the store that processed the purchase.

Do I have to connect Apple Health or Health Connect?

No. Sleep access is optional and off by default. You can log manually and revoke access in your system health settings.

Which languages are supported?

English, German, French, Spanish, Italian, European and Brazilian Portuguese, Russian, Ukrainian, Turkish, Japanese and Simplified Chinese. Choose the app language at the top of Settings.